Reference

Open the Legal terms for your account

Our Legal page sets the rules for your account, your data, and any access checks on wso55 before you move into the lobby.

Access rulesData handlingRecord changesIndonesia where permitted

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Explore wso55 access and jurisdiction rules

wso55 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This notice explains how we handle access, records, and account changes when you use wso55 from Indonesia. If local law does not allow a feature, we do not open it for you, and if rules differ by place, the stricter rule applies. When you fund an

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account with DANA, OVO, GoPay, or QRIS, we still apply the same identity checks, record keeping, and change-request process. We keep only the data needed to run your account, settle disputes, and answer lawful requests. That can include login logs, device markers, and message history tied
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to your case. If the law changes, we update this page and the support path so you can see what applies before you act.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

Switch to legal support channels

When you need help with a legal request, we keep the path short. Open live chat from your account menu, send an email from the address on file, or use the form…

Live chat Open live chat from your account menu for access questions, record changes, or a data request. We keep the thread attached to your case and answer every day from 09:00-23:00 WIB.

Email Send your request from the address on file if you need a correction, a copy of stored records, or a deletion request where local law allows. Add your username so we can verify the account faster.

Help form Use the form in the help area when you want to change a phone number, update an email, or flag a security concern. We may ask for a recent login detail before we process it.

PRIVACY CONTROLS

Browse data, cookies, and account security

We handle this policy area with simple controls that you can check yourself. Cookies remember your login state, language choice, and device checks on mobile or desktop, while our records store only…

Data use

We collect only the details needed to run your account, verify access, and answer lawful requests. That includes contact details, login history, and case messages tied to support or security checks.

Cookies

Cookies help us remember your session, language, and device checks when you return on mobile or desktop. You can clear them in your browser, though some settings may need a fresh login after that.

Account security

Open the menu on your phone or laptop, then go to Account > Security to check active sessions and update your password. If a device looks unfamiliar, contact us before you make more changes.

Retention

We keep records only for the period needed for security, dispute handling, tax duties, or other legal duties that apply to your account. After that, we remove or anonymise what we no longer need.

Change requests

If your name, email, or phone number changes, send the request through support with your registered username and the field you want updated. We may ask for a matching login step before we edit it.

Contact trail

We keep each request tied to your account so the next reply has context. That trail helps us confirm who asked, what changed, and whether any follow-up is needed under local law.

Open common legal questions

These questions cover access, records, data use, and the fastest way to reach us. If your region, device, or account status changes, the answer can change too, because we follow local law and the settings tied to your profile.

Yes, where local law permits. Your access can still depend on the region on your profile, the device you use, and any verification step we need before we open restricted parts of the account.

It covers access rules, data handling, cookies, record keeping, and the steps for correction or deletion requests. It also explains how we handle contact checks when you need help with protected account details.

Use live chat or email from the address on file, say which field needs changing, and include your registered username. We may ask for a recent login detail to confirm the request belongs to you.

We keep records only for the period needed for security, dispute handling, tax duties, or other legal duties that apply to your account. After that, we remove or anonymise what we no longer need.

Open the menu on mobile or desktop, go to Account > Security, and check your active sessions, password, and login history. If something looks wrong, contact support before you change more details.

Our support team handles them through live chat, email, and the help form every day from 09:00-23:00 WIB. We keep the case attached to your account so the next reply has context.

We update the applicable wording, adjust access where needed, and tell you which account steps still apply. If a feature is no longer allowed for your region, we keep it closed.

Open the Legal terms for your account

Switch to legal support channels

Browse data, cookies, and account security

Data use

Cookies

Account security

Retention

Change requests

Contact trail

Open common legal questions

01 Can I access wso55 from Indonesia?

02 What does this Legal page cover?

03 How do I ask for a data correction?

04 How long do you keep account records?

05 Where do I change security details on my device?

06 Who handles legal requests?

07 What happens if local law changes?

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